In collaboration with the VP of Sales, the Sales Learning & Development Coordinator is responsible for the strategy, design, development, and implementation of learning programs for the US and Canadian Sales Organization.  The role includes updating, maintaining, and delivering new hire training, as well as addressing the ongoing learning and development needs of the entire sales force based on marketing and sales leadership direction.  This role acts as the instructional designer, facilitator to prepare, coordinate, and deliver learning programs for Joerns Sales & Marketing organization.  Applying adult learning principles to construct and update ongoing programs to help achieve corporate objectives, this...

In collaboration with the Customer Experience Manager & Director of Revenue Cycle Mgmt. & Customer Experience, the Customer Experience Specialist is responsible for providing complete customer experience to all capital customers. The job holder will take ownership for and lead the complete customer experience process ensuring that customer resolution to the request is satisfactory.  The job holder will be a part of the customer survey process and be responsible for attaining survey results for their interactions in line with the team metrics. The job holder will lead key communications around order updates and shipment reports.