In collaboration with the Sr. Manager, US Customer Success, the Customer Operations Specialist is responsible for providing complete customer experience to all capital customers.  The job holder will take ownership for and lead the complete customer experience process ensuring that customer resolution to the request is satisfactory.  The job holder will be a part of the customer survey process and be responsible for attaining survey results for their interactions in line with the team metrics. The job holder will lead key communications around order updates and shipment reports.   The job holder will play a key role in delivering great customer experiences by providing responsive confirmations which enables customers to plan for their key product deliveries.