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In collaboration with the Director, Customer Engagement & Distributor Relations, the VA and Government Sales Support team member is responsible for providing support and assistance for order management, pre- and aftersales support, and issue management and resolution for Strategic Sales Agents and their end customers in the Veterans Health Administration. The job holder will take full ownership for and lead the daily activities associated with assigned Sales Agents, respective end customers and associated Joerns internal stakeholders.
This position will manage day to day interactions with customer staff (e.g. facility purchasing, operations and nursing staff) to facilitate the successful sales, delivery and use of Joerns’ products.
The job holder will play a key role in delivering great customer experiences by providing responsive support which enables customers to maximize equipment investment as well as facilitate meeting their clinical, safety and regulatory compliance goals.
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In collaboration with the Director, Customer Engagement & Distributor Relations, the VA and Government Sales Support team member is responsible for providing support and assistance for order management, pre- and aftersales support, and issue management and resolution for Strategic Sales Agents and their end customers in the Veterans Health Administration. The job holder will take full ownership for and lead the daily activities associated with assigned Sales Agents, respective end customers and associated Joerns internal stakeholders.
This position will manage day to day interactions with customer staff (e.g. facility purchasing, operations and nursing staff) to facilitate the successful sales, delivery and use of Joerns’ products.
The job holder will play a key role in delivering great customer experiences by providing responsive support which enables customers to maximize equipment investment as well as facilitate meeting their clinical, safety and regulatory compliance goals.
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The Dispatcher is responsible for utilizing Joerns systems to coordinate on time delivery of customer ordered products of all types, upholding the committed delivery time to the customer.
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The Salesforce.com Administrator is responsible for maintaining and enhancing existing instance of salesforce.com for the Sales Cloud, Enterprise version. Tasks will also include user set-up, addressing reporting needs, monitoring and supporting the application and on-going maintenance activities, addressing application issues, and assisting with updates to the application. This individual will assist executives and project managers in determining next phases of the project. This person will also work with other business partners to identify practical customer facing solutions through existing or new business systems technology and will be responsible for the administration and ongoing support of the application in cooperation with the business and IT.
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The Warehouse Technician must be responsible and dependable and possess the ability to perform all warehouse duties assigned and some driving when required.
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In collaboration with the Director, Customer Engagement & Distributor Relations, the DistributionCustomer Engagement Specialist is responsible for providing complete customer experience to all distribution customers in alignment with the distributors Service Level Agreements. The job holder will take ownership for and lead the complete customer experience process ensuring that the distributor has all the details and training needed to complete the resolution with the end customer. The job holder will engage in and manage key discussions around contracts, pricing and system efficiencies for all the distribution accounts. The job holder will lead key communications around order updates and shipment reports as well as internal updates around organizationally meeting the SLAs in place.
The job holder will play a key role in delivering great customer experiences by providing responsive confirmations which enables customers to plan for their key product deliveries.
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The Material Handler/Shipper contributes to Joern’s daily inbound and outbound warehouse operations and does related work as assigned.
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The Director Strategic Sourcing is responsible for developing, implementing, and executing a strategic supply base management plan in order to support the organization’s vision, mission, strategy, and goals. This role leads all supply base management activities across all business units globally in support of innovation, quality, service, cost, and risk reduction goals.
The director of strategic sourcing is an experienced leader and purchasing professional. This leader sets strategies related to vendor assessments and purchasing terms and conditions to help ensure products or services ordered are delivered on time at the best quality and value. Strategic direction also includes setting policies and methodologies for sourcing new products or services, approving vendors, and determining when products should be sourced to a single vendor or to multiple vendors to provide for a stable and consistent supply. The strategic sourcing director collaborates with internal business partners to understand demand and supplier trends, and analyzes financial information related to total cost of ownership to identify opportunities for cost reductions.
This director oversees critical supplier relationship management and contract management processes to ensure terms are met and termination dates are monitored. Strategic sourcing responsibilities include analyzing current vendor services and cost structures to develop short- and long-range plans to improve sourcing costs and vendor performance. The director of strategic sourcing is the key decision maker if supplier performance concerns are escalated for top management direction. This director also looks for opportunities to consolidate vendors and partner with colleagues to set purchasing standards to improve negotiations and reduce the total cost of ownership for products and services.
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The Sourcing Lead coordinates purchasing activities with manufacturing and engineering departments to acquire inventory in a cost effective and timely manner. Acquires and maintains technical understanding of products purchased. Performs cost analysis and volume planning for major commodities. Obtains materials, components, equipment and services. Develops new supply sources where vendors and suppliers are inadequate. Monitors the cost, schedule and scope of assigned subcontracts to assure best quality at best value. May recommend cost saving proposals including make versus buy analysis, alternative sourcing and vendor evaluation criteria. At higher levels may require domestic or global expertise of assigned commodities. Position participates in the development and execution of a commodity strategy.
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The Sourcing Lead coordinates purchasing activities with manufacturing and engineering departments to acquire inventory in a cost effective and timely manner. Acquires and maintains technical understanding of products purchased. Performs cost analysis and volume planning for major commodities. Obtains materials, components, equipment and services. Develops new supply sources where vendors and suppliers are inadequate. Monitors the cost, schedule and scope of assigned subcontracts to assure best quality at best value. May recommend cost saving proposals including make versus buy analysis, alternative sourcing and vendor evaluation criteria. At higher levels may require domestic or global expertise of assigned commodities. Position participates in the development and execution of a commodity strategy.
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The Warehouse Technician must be responsible and dependable and possess the ability to perform all warehouse duties assigned and some driving when required.
Shift:
- Friday and Monday, Noon – 10:30PM
- Saturday and Sunday, 8:00AM – 6:30PM
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The Purchasing Coordinator is responsible for converting MRO purchase requisitions from field operations to purchase orders in SAP. The Purchasing Coordinator will provide visibility to PO status throughout the order processing and distribution pipeline and manage communications and status queries from the field. The Purchasing Coordinator will be responsible for continuous improvement of the function via opportunity analysis and uplift in workflow, tools, systems and process.
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The Sales Support Liaison is dedicated to and located within the office of a Joerns Healthcare national account in Towson, MD. Primary responsibilities are managing the Administrative, Service and Commercial activities for the account and supporting the Joerns Healthcare relationship across the portfolio of products and services which the account utilizes.
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In collaboration with the Director, Customer Engagement & Distributor Relations, the Customer Engagement Specialist is responsible for providing complete customer experience to all capital customers. The job holder will take ownership for and lead the complete customer experience process ensuring that customer resolution to the request is satisfactory. The job holder will be a part of the customer survey process and be responsible for attaining survey results for their interactions in line with the team metrics. The job holder will lead key communications around order updates and shipment reports.
The job holder will play a key role in delivering great customer experiences by providing responsive confirmations which enables customers to plan for their key product deliveries.
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The Material Handler/Shipper contributes to Joern’s daily inbound and outbound warehouse operations and does related work as assigned.
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The Pricing Specialist position will work within Commercial Support team with responsibility to support all pricing activity within ERP system. This includes general maintenance, operational, and analytical support towards contract and pricing implementation. Support Sales and Product Marketing analysis and reporting as needed. Additional support for bid/proposal efforts as assigned, do pricing analysis, and prioritize proposals strategically as identified by the Proposal Manager and/or the Sales Operations Manager.
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The Account Executive serves as a business contact for regional corporate accounts and VA customers and is responsible to drive sales, customer satisfaction and account maintenance. The Account Executive is expected to consistently provide proactive and unparalleled customer service to accounts, as well as represent client needs and goals within the organization to ensure quality.
In addition, the Account Executive will build relationships with clients to encourage new and repeat business opportunities with a focus on profitability, organic growth and relationship building. The Account Executive is primarily responsible for achieving profitable sales growth goals and objectives by means of proactive account portfolio management and time and territory management. This includes establishing customer agreements and approved GPO conversion for the complete product portfolio. Drives all rental and capital equipment sales in territory. Reports to the Sales Director.
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The Director, Corporate Accounts is responsible for the development, facilitation, and execution account management strategies. The associate is also responsible for ensuring efficiency of cross team operations, strategic planning and execution. In addition they will also provide effective business solutions to customers through innovative and strategic planning, superior customer service and prospecting in various regions.
*This position can be based anywhere in Continental US*
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The Material Handler/Shipper contributes to Joern’s daily inbound and outbound warehouse operations and does related work as assigned.
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In collaboration with the Chief Supply Chain Officer, the Director of Quality and Regulatory Affairs will provide global leadership for all aspects of Joerns Healthcare’s Quality and Regulatory Affairs function to include direction, management and coordination of all functions impacting quality and regulatory affairs department(s) and/or personnel. The incumbent will serve as the key resource to drive achievement of enterprise objectives of quality, safety, and regulatory compliance while demonstrating continuous improvement(s).
The job holder will champion the development and drive the implementation of the overall quality and regulatory affairs policies for the company’s global quality organization, and assure the structure, systems and processes are in place to enable ongoing success. The Director, Q&RA will provide technical leadership, advice and counsel on a wide array of issues, and will contribute to the long-term profitability and success of the business.
The incumbent will work closely with all functional areas of the organization to direct the effective execution of the Q&RA strategy as well as the ongoing continuous improvement initiatives. The role will be responsible for the strategic management of the company’s QRA team and accountable for all deliverables respective of FDA, Health Canada, and NHS regulatory requirements.
**Must be able to co-locate between Charlotte, NC and Arlington, TX**