In collaboration with the Customer Experience Manager & Director of Revenue Cycle Mgmt. & Customer Experience, the Customer Experience Specialist is responsible for providing complete customer experience to all capital customers. The job holder will take ownership for and lead the complete customer experience process ensuring that customer resolution to the request is satisfactory.  The job holder will be a part of the customer survey process and be responsible for attaining survey results for their interactions in line with the team metrics. The job holder will lead key communications around order updates and shipment reports.

The Account Manager will work cooperatively with outside sales and other members of the customer care team to grow existing customers, prospect new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. 

The Distribution Clerk plays a crucial role in supporting our Distribution Center in Arlington, TX.  This role is responsible for the timely fulfillment of customer orders and performs a variety of clerical, warehouse and administrative duties.