We are seeking a versatile IT Systems Specialist to join our growing technology team. This hybrid role blends network administration, end-user support, and systems analysis into a single position, making it ideal for a well-rounded technologist who enjoys variety. You'll keep our network running smoothly, be the trusted go-to for employees who need help. This position will contribute to evaluating and improving the systems that drive our business. This position is well-suited for someone who thrives in a mid-sized environment (50–500 employees) where IT staff wear multiple hats and have direct visibility into how their work impacts the organization. 

• Network Administration (≈35%) 

  Maintain, monitor, and optimize the organization's network infrastructure, including LAN/WAN, firewalls, switches, routers, and wireless access points. Administer Active Directory, DNS, DHCP, and VPN services. Manage network security through firewall rules, VLAN segmentation, and ongoing patch management. Monitor network performance and capacity, proactively identifying bottlenecks before they affect users. Maintain backup, disaster recovery, and business continuity procedures, and document network topology, configurations, and standard operating procedures. 

• Technical Support & Helpdesk (≈35%) 

  Serve as a primary point of contact for employees experiencing hardware, software, or connectivity issues, providing both remote and in-person support. Triage and resolve tickets within established SLAs, escalating complex issues as needed. Image, deploy, and decommission desktops, laptops, mobile devices, and peripherals. Onboard new employees by setting up accounts, equipment, and access permissions, and offboard departing staff securely. Maintain the IT knowledge base and create user-facing documentation and training materials, while delivering occasional training sessions on tools, security awareness, and best practices. 

• Systems Analysis (≈30%) 

  Evaluate existing business systems and workflows to identify opportunities for improvement, automation, or consolidation. Gather requirements from stakeholders across departments and translate business needs into technical specifications. Research, recommend, and help implement new software, integrations, and infrastructure upgrades. Participate in vendor evaluations, cost-benefit analyses, and proof-of-concept testing. Support ERP, CRM, and other line-of-business application administration, including user provisioning, configuration, and reporting. Contribute to IT roadmap planning and assist with project management for systems-related initiatives. 

• Bachelor's degree in Computer Science, Information Systems, or a related field — or equivalent practical experience 

- 3–5 years of combined experience in IT support, network administration, and/or systems analysis 

- Hands-on experience with Windows Server, Active Directory, VOIP systems, AWS architecture, and Microsoft 365 administration. 

- Working knowledge of TCP/IP networking, VLANs, VPNs, firewalls, and wireless infrastructure 

- Familiarity with endpoint management tools (e.g., Intune, JAMF, or similar) 

- Experience supporting both Windows and macOS environments 

- Strong troubleshooting skills with the ability to diagnose issues across hardware, software, and network layers 

- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users 

- Ability to manage multiple priorities and pivot between focused project work and reactive support 

- Industry certifications such as CompTIA Network+, Security+, Cisco CCNA, or Microsoft Certified: Azure Administrator 

- Experience with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, AWS, or GCP) 

- Familiarity with scripting (PowerShell, Bash, or Python) for automation 

- Exposure to ITIL practices or formal ticketing systems (Jira Service Management, ServiceNow, Freshservice, etc.) 

- Experience working with SaaS administration and SSO/identity providers (Okta, Azure AD) 

- Background in business analysis, requirements gathering, or process documentation 

Joerns Healthcare is a leading manufacturer of healthcare bed systems, patient lifting and repositioning solutions, therapeutic support surfaces, and complementary services. We enable the care and comfort of chronically ill patients in both institutional and home care settings.

We continually strive to provide exceptional product and service solutions that deliver positive clinical, operational, and financial outcomes for our customers. We are currently seeking skilled, motivated, and dedicated professionals to join our team. We offer hands-on training, a comprehensive benefits package, and a rewarding work environment.

We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.

In addition to offering a competitive salary based on industry standards, Joerns Healthcare rewards employees with a variety of medical and insurance offerings, and a robust 401(k) retirement plan.