The AR & Collections Specialist is responsible for initiating contact with customers regarding their past due balances to secure payment of open account purchases by performing the following duties.

• Conduct complex research of system variances and accounts for discrepancies and investigate accounts receivable discrepancies
• Accept customer payments and maintain cash receipts records
• Code payment for applying payments to customers’ accounts
• Develop a clear and thorough understanding of managed account customers, as well as company processes, capabilities, and constraints
• Handle collection calls and/or correspondence in a fast paced goal- oriented collections department
• Providing customer service regarding collection issues, process customer refunds, review account adjustments and resolve client discrepancies and short payments
• Responsible for monitoring and maintaining assigned market segment accounts
• Initiate small balance write offs, customer reconciliations and processing credit memos and/or debit memos
• Accountable for reducing delinquency for assigned accounts
• Must communicate effectively with sales department regarding customer accounts on a timely basis
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process

High School Diploma or equivalent 

• Technical skills in account reconciliation, credit extensions, payment plans, etc.
• Attention to detail
• Problem analysis and problem resolution
• Must have excellent oral and written communication skills
• Proficiency in MS Word, Excel, and Outlook

• SAP experience 
• 4 year degree or 4 years related experience and/or training.

Joerns Healthcare is an Equal Opportunity Employer,including Disability/Veterans

Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment; negative pressure wound therapy systems, and safe patient handling solutions, products and services. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care, skilled nursing, rehabilitation facilities, and hospice.

We continually strive to provide the most exceptional service and solutions that deliver positive financial and clinical outcomes to our customers.

We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.

At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.  In addition, the company offers a 401K program with a company match, and Flexible Spending Accounts.  Our employees also receive Paid Vacation and Holidays.