The Director of Field Operations is responsible for the execution of the field operations team, primarily located in the mid to southern CA and Portland, OR. The Director will be tasked with identifying goals, enabling tactics, and tracking metrics that lead to the optimization of achieved profitability, safety/compliance, customer satisfaction and associate acquisition, growth and retention. This individual must possess a strong leadership presence, with an operational acumen and analytical approach.

Essential Functions

• Execution of tactical plans in line with the Corporate Vision that achieve the growth objectives of the business, Ability to thrive in a fast-moving environment (Pace setter for rapid development and growth)
• Key contributor to all field operations decision-making processes
• Direct the day-to-day operations of a geographically remote and broad-based team
• Participate in the implementation of business strategies to effectively achieve service fulfillment, inventory and financial objectives.
• Refine and develop the Logistics, Inventory and Field Service capability, infrastructure, policies, procedures, and processes and ensuring they are maintained and adhered to in accordance with Company and regulatory & quality systems, policies, and guidelines.
• Reconcile financial and operational results to ensure all information is correct. Take corrective action, as necessary. Provide management information reports.
• Act in a collaborative capacity with all departments. Establish priorities and make workflow decisions. Assure that our contractual commitments are met.
• Lead warehouse flow/set-up/RFI and other initiatives
• Analyze business patterns to ensure optimal location and type of resources (staffing, facilities, inventory, vehicles, etc.) to meet shifting customer demand.
• Perform and ensure quality completion of People Management strategy and systems.
• Understand, manage, and direct the effective implementation of new equipment and technologies. Ensure effective utilization of existing equipment and systems.
• Routine travel and visits to Equip Tech Centers, along with frequent customer communication and visits to assess customer satisfaction and staff competency.
• Perform assigned stretch assignments to develop professionally.

Supervisory Responsibilities:

• Lead Service Fulfillment function, including staffing, processes and procedures.
• Working in team environment with the Joerns executive members, Company’s Business Units and third parties, to implement the go-to-market strategies for services and rental products.
• Develop annual operating budgets for Logistics, Inventory and Field Service groups
• Contribute to the develop cost optimized strategies, which meet customer and, quality requirements which both maintain existing business and support growth activities.
• Contribute to the develop and execute strategies to meet financial goals and objectives.
• Develop, implement, review, and adjust a robust management process for Logistics, Inventory and Field Service to ensure successful attainment of Joerns Service Group relevant goals and objectives
• Direct and Monitor core Logistics, Inventory and Field Service performance, including delivery against service level agreements and cost objectives.
• Skilled in management development, employee development and talent identification to create an associate resource to fuel growth.
• Set and execute on a clearly stated vision, direction & goals for the function as well as to lead people for delivery of team/individual performance goals
• Establish and use metrics that tie to Joerns Service Group priorities to drive behavior change and achieve goals.
• Implement and maintain appropriate systems for measuring necessary aspects of operational management and development.
• Monitor, and act on operational issues, opportunities and development plans and achievements within agreed formats and timescales
• Direct and develop direct reporting staff
• Manage and control departmental expenditure within agreed budgets
• Develop active Customer Fulfillment and Logistics processes and systems which efficiently dispatch and execute activities ensuring Service Delivery performance goals are achieved and maintained.
• Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational and management development, and to ensure they are fully informed of objectives, purposes and achievements
• Maintain awareness and knowledge of contemporary operational and management development theory and methods and provide suitable interpretation to directors, managers, and staff within the organization
• Contribute to the evaluation and development of operational and management strategy and performance in cooperation with the management and executive teams
• Ensure activities meet organizational requirements for quality management, health and safety, legal stipulations, environmental policies, and general duty of care.
• Perform in a lawful and ethical manner, as referenced in the corporate ethics policy
• Evaluate and upgrade the Company’s Service Logistics, Inventory and Field Service (LIFS) function, which includes the people, operational and financial processes, technical systems, and internal and external relations.
• LIFS Strategy – Develop the right Logistics, Inventory and Field Service strategy that supports and meets Services Logistics Group’s performance objectives, and customer expectations.
• LIFS Technology – Evaluate, determine, and deploy the required technology strategy for optimal Services performance and metrics

4-year degree in Management or relevant business background

•  At least 5 years operations management experience
• Must have excellent leadership, communication, and management skills, in a fast-paced high growth environment with expertise in allocation, distribution, inventory and logistics.
• Ability to organize, lead, motivate, and care for all personnel and customer issues.
• Must have experience managing and/or leading multisite field/logistic operations with a strong background in budgets and cost management.
• Ability to travel and manage seamlessly from a remote site; Travel requirement 65-75%
• Ability to manage customer expectations, lead direct reports and be flexible with both while meeting objectives. 
• Ability to work independently, exercise sound business judgment, and elicit support, and influence cross departmentally.
• Presents a positive image of Joerns Healthcare through adherence to account protocol and presentation of professional behavior
• Ability to work after hours, overtime and weekends as required
• Must have valid driver's license.

• At least 7 years in allocation, distribution, inventory and logistics experience    
• Proficiency in Excel, Word, PowerPoint, Outlook and Windows OS and ability to learn proprietary software systems.
• Ten (10) years’ experience in the Inventory/Logistics field
• Experience with multi-location management
• Service experience in medical equipment rental markets

Joerns Healthcare LLC is an Equal Opportunity Employer, including Disability/Veterans

Joerns Healthcare is a leading manufacturer of healthcare bed systems, patient lifting and repositioning solutions, therapeutic support surfaces, and complementary services. We enable the care and comfort of chronically ill patients in both institutional and home care settings. 

We continually strive to provide exceptional product and service solutions that deliver positive clinical, operational, and financial outcomes for our customers. We are currently seeking skilled, motivated, and dedicated professionals to join our team. We offer hands-on training, a comprehensive benefits package, and a rewarding work environment. 

At Joerns Healthcare LLC, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.  In addition, the company offers a 401K program with a company match, and Flexible Spending Accounts.  Our employees also receive Paid Vacation and Holidays.