The Inside Sales Representative will work cooperatively with outside sales and other members of the customer care team to grow existing customers, prospect new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. 

• Make high volume of outbound calls and develop relationships with existing and potential customers through professional phone contact.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Recommend alternate products based on cost, availability or specifications.
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles
• Accurately process customer transactions such as orders, quotes or returns
• Provide accurate information regarding availability of in-stock items
• Obtain accurate information from manufacturing relating to shipment dates and expected date of delivery
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
• Fill requests for catalogs, information or samples
• Remain current on consumer preferences, changes in product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
• Setup and maintain customer files
• Identify trends in customer satisfaction or dissatisfaction
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Follow company policies and procedures.
• Present a professional image at all times.
• Perform other duties as assigned.

High school diploma is required. Bachelor’s degree preferred.

• Demonstrated progressive quota attainment over 2+ Years.
• Proven capability of meeting assigned metrics and productivity goals minimum “30” calls per day outreach.
• Strong communication skills, phone presence and digital selling experience
• Proficient with web presentation tools
• Experience working with a CRM system for input and reporting.
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively – in both individual and team environments.
• General Microsoft skills required – specifically in excel.
• This role may require travel with the sales team, travel will be limited and dependent upon the organizational needs.

As a leading partner in long-term post-acute care (LTPAC), we provide access to high-quality products with renowned efficacy and safety. We’ve been at the forefront of innovation for over five decades, from our leading beds and therapy solutions to our lifting and repositioning solutions to the future of patient monitoring and sensor technology. We are more than a supplier; we are your trusted partner, committed to simplifying your success and enabling exceptional care.

We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.

At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.  In addition, the company offers a 401K program with a company match, and Flexible Spending Accounts.  Our employees also receive Paid Vacation and Holidays.