In collaboration with the Sr. Manager, US Customer Success, the Customer Operations Specialist is responsible for providing complete customer experience to all capital customers. The job holder will take ownership for and lead the complete customer experience process ensuring that customer resolution to the request is satisfactory. The job holder will be a part of the customer survey process and be responsible for attaining survey results for their interactions in line with the team metrics. The job holder will lead key communications around order updates and shipment reports.
The job holder will play a key role in delivering great customer experiences by providing responsive confirmations which enables customers to plan for their key product deliveries.
Bachelor’s Degree preferred, combination of education and 5 years’ commensurate business experience required.
Joerns Healthcare is an Equal Opportunity Employer, including Disability/Veterans
As a leading partner in long-term post-acute care (LTPAC), we provide access to high-quality products with renowned efficacy and safety.
We’ve been at the forefront of innovation for over five decades, from our leading beds and therapy solutions to our lifting and repositioning solutions to the future of patient monitoring and sensor technology.
We are more than a supplier; we are your trusted partner, committed to simplifying your success and enabling exceptional care.
At Joerns Healthcare LLC, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. In addition, the company offers a 401K program with a company match, and Flexible Spending Accounts. Our employees also receive Paid Vacation and Holidays.
$18-20 per hour- based on experience
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