Joerns Healthcare

Field Service Technician

Job Location US-WI-New Berlin
Posted Date 1 month ago(9/16/2021 2:19 PM)
FTR Full-Time Regular
Job ID
1st Shift
17012 W. VICTOR RD
New Berlin
Postal Code

Position Summary

The Field Service Technician is responsible for delivery, pick up, and service of company product to the customer facilities in a timely and professional manner, including educating the patient/care giver on the safe operation and use of company product. This individual will also be responsible for product care and maintenance, product repair, warehouse/shop duties, vehicle care and maintenance, and tracking of inventory at all times.


The Field Service Technician will possess strong leadership skills and will work closely with his/her Field Operations Supervisor and/or Field Operations Manager to uphold standards, such as JCAHO, OSHA, HIPAA, ETC Policies and Procedures, and Joerns Way, within assigned location.

Major Duties & Responsibilities

  • Work/drive safely in all aspects of job
  • Provides safe environment for the patient at all time
  • Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner
  • Instructs and demonstrates patient/care giver/nurse on proper and safe use of product
  • Loads and unloads product in an orderly and secure manner in accordance with set policies and procedure
  • Completes vehicles safety checks in accordance with set procedures.
  • Checks electrical outlets for power and proper ground when delivering electrically powered home medical equipment, in addition to observing entire environment/surroundings for any concerns in accordance with set procedures
  • Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines
  • Rotates on-call availability with Field Service Technicians, including nights & weekends and travel up to two weeks at a time as needed
  • Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures
  • Designate warehouse and vehicle fleet responsibilities according to set policies and procedures
  • Maintain warehouse upkeep and organization within set standards
  • Oversee paperwork filing and timely paperwork submission to corporate office
  • Oversee warehouse supplies consumption and ensure timely delivery
  • Designate and ensure completion of inventory tasks, such as:
    • Daily/Weekly counts
    • Communication on minimum levels
    • Repairs/Product QVR process
    • Receiving/Shipping
    • Product barcode tagging
  • Confirmation of PSE requests and quality checks
  • Assist in training of Service and Warehouse Technicians
  • Promote and lead by example in all aspects of safety performance (personal, vehicle, etc).
  • Responsible for performing ETC Facility Audit
  • Perform weekly Vehicle safety checks and log results. Report changes or damages of vehicle condition. Maintain daily DVIR compliance.
  • Maintain adequate inventory stock levels in vehicles at all times, along with tools and other equipment.
  • Improve upon existing compliance standards and assist in improvement of staff performance. through positive communication and proper delegation.
  • Perform other duties as required.
  • Complete all required training

Required Education

High School Diploma or equivalent

Required Skills & Experience

  • Two years of customer service or comparable experience required
  • Must have willingness and ability to work extended workweek, including some evenings and weekends and travel as required
  • Ability to safely lift, push or pull up to 50 lbs
  • Must have a valid and current driver license in the state the applicant resides
  • Ability to pass DOT medical examination and other Federal requirements
  • Clean background & DMV record

Preferred Skills, Experience & Education

  • Previous driving/delivery experience
  • Previous durable medical equipment (DME) experience is preferred
  • Supervisory experience preferred
  • Computer skills, such as experience with Outlook email, Microsoft Excel, and smart phones such as IPhone or Android
  • Ability to work independently and in team environment
  • Good communication skills (verbal and written), along with good organizational skills

Joerns Healthcare is an Equal Employment Opportunityincluding Disability/Veterans

About Joerns

Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment; negative pressure wound therapy systems, and safe patient handling solutions, products and services. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care, skilled nursing, rehabilitation facilities, and hospice.


We continually strive to provide the most exceptional service and solutions that deliver positive financial and clinical outcomes to our customers.


We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.


At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.  In addition, the company offers a 401K program with a company match, and Flexible Spending Accounts.  Our employees also receive Paid Vacation and Holidays. 


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed