Joerns Healthcare

  • VA and Government Sales Support

    Job Location US-NC-CHARLOTTE
    Posted Date 2 weeks ago(8/5/2019 8:42 AM)
    FTR Full-Time Regular
    Job ID
    2430 Whitehall Park Dr. #100
    Postal Code
  • Position Summary

    In collaboration with the Director, Customer Engagement & Distributor Relations, the VA and Government Sales Support team member is responsible for providing support and assistance for order management, pre- and aftersales support, and issue management and resolution for Strategic Sales Agents and their end customers in the Veterans Health Administration.  The job holder will take full ownership for and lead the daily activities associated with assigned Sales Agents, respective end customers and associated Joerns internal stakeholders.


    This position will manage day to day interactions with customer staff (e.g. facility purchasing, operations and nursing staff) to facilitate the successful sales, delivery and use of Joerns’ products.


    The job holder will play a key role in delivering great customer experiences by providing responsive support which enables customers to maximize equipment investment as well as facilitate meeting their clinical, safety and regulatory compliance goals.

    Major Duties & Responsibilities

    • Supporting daily activities for a defined group of VHA and Government Sales team members and their respective end customers.  
    • Generation of pre-sales and in-process customer support documentation, including product positioning documents and delivering proper competitive benchmarks in support of sales opportunities.
    • Participate in proposal related meetings to assist in developing capture strategies, defining deliverable timelines, and creating quotation materials.
    • Provide pricing assistance, as required, which may include furnishing pricing proposals, cost research and analysis.
    • Own the order management process including order entry, managing order details including pricing updates, product exceptions, delivery changes, tracking details, etc. 
    • Manage and document weekly sales team member reviews on open issues, develop resolution plans, drive cross-functional operations support, and manage collaboration between the cross-functional teams and Joerns commercial leadership.
    • Compile and maintain data to develop and generate reports pertaining to strategic sales partners and their activities on behalf of Joerns.
    • Build strong relationships with sales partner’s and customer teams through understanding of specific tasks and priorities of both organizations.

    Required Education

    High School Diploma or equivalent


    Required Skills & Experience

    • 2+ years of experience in managing multi-level account coordination
    • At least 2 years of experience in customer service, proposals or bid preparation.  Preferably in the medical device industry but not required.
    • Demonstrated ability to prepare complex proposals against tight deadlines.  Must be able to handle multiple projects and deliver with exceptional accuracy.
    • Understanding of contract language and prior Government contract review a plus.
    • Must be a team-player, possess outstanding customer service skills and be self-motivated.
    • Excellent oral and written communication skills will be required as this position will involve direct communications with Joerns customers.
    • This position will require the ability to work under minimal supervision, within a group environment, to address a dynamic range of customer related issues.
    • The ability to multi-task and manage changing priorities throughout the day will be required.
    • Great listening skills and the capability to remain calm and helpful when working with Joerns customers and strategic sales partners is essential.
    • Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects.
    • Must have the ability to initiate and develop creative solutions.
    • Possess the ability to manage time and prioritize critical priorities.
    • Must demonstrate the ability & desire to increase knowledge.

    Preferred Skills, Experience & Education

    • Experience with SAP and

    Joerns Healthcare is an Equal Opportunity Employer

    About Joerns

    Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment, negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.


    We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.


    At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.  In addition, the company offers a 401K program with a company match, and Flexible Spending Accounts.  Our employees also receive Paid Vacation and Holidays. 


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