In collaboration with the Director, Customer Engagement & Distributor Relations, the VA and Government Sales Support team member is responsible for providing support and assistance for order management, pre- and aftersales support, and issue management and resolution for Strategic Sales Agents and their end customers in the Veterans Health Administration. The job holder will take full ownership for and lead the daily activities associated with assigned Sales Agents, respective end customers and associated Joerns internal stakeholders.
This position will manage day to day interactions with customer staff (e.g. facility purchasing, operations and nursing staff) to facilitate the successful sales, delivery and use of Joerns’ products.
The job holder will play a key role in delivering great customer experiences by providing responsive support which enables customers to maximize equipment investment as well as facilitate meeting their clinical, safety and regulatory compliance goals.
High School Diploma or equivalent
Joerns Healthcare is an Equal Opportunity Employer
Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment, negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.
We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.
At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. In addition, the company offers a 401K program with a company match, and Flexible Spending Accounts. Our employees also receive Paid Vacation and Holidays.