Joerns Healthcare is a leading national distributor of therapeutic supportsurfaces, bariatric care equipment, negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.
We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.
At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation and Holidays. Please note that benefits may vary by site.
In collaboration with the Director, Customer Engagement & Distributor Relations, the Key Customer Operations Liaison is responsible for providing a complete customer experience to key distribution partner accounts. This role is the main contact for the operational partnership between the distributor and Joerns.
The job holder will take ownership managing all aspects of order quoting, order maintenance - from order entry to delivery of goods. While this is not a sales role, your ability to help guide and direct product decisions and discussions will be key. A high level of communication and ability to organize with various, competing priorities is crucial as you coordinate across multiple internal departments and work with external customer teams to assure everything runs smoothly between our two businesses. As a member of the primary team that interacts with our key account (s), your professionalism, keen business sense and focus on the details will help us deliver extraordinary service.
The job holder plays an essential role in delivering a great customer experiences by providing consistent service and support to all areas of the team both internally as well as with our distribution partner.
High School Diploma or Educational Equivalent
Joerns Healthcare is an Equal Opportunity Employer