Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment, negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.
We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.
At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation and Holidays. Please note that benefits may vary by sit
In collaboration with the Director, Customer Engagement & Distributor Relations, the Customer Engagement Team Supervisor is responsible for providing a complete customer experience to all capital customers, responsible for the productivity and actions of the assigned team, and responsible for ongoing mentoring and education through training and coaching of all team members.
The job holder will take ownership for and lead the goal management process, workflow management as well as manage the development opportunities for team members. The incumbent will be a part of the customer survey process and be responsible for reviewing, understanding and reporting on survey results for their team’s interactions in line with corporate metrics. The job holder will lead key communications to the direct team as well as to broader parts of the organization, specifically Sales and Marketing.
The job holder plays an essential role in delivering great customer experiences by providing proactive communications and responsive confirmations enabling customers to budget, plan and execute on the purchasing objectives.
Bachelor’s Degree preferred, combination of education and 5 years’ commensurate business experience required along with a minimum of 3 years in a Supervisory Role.
Joerns Healthcare is an Equal Opportunity Employer