Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment, negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.
We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.
At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation and Holidays. Please note that benefits may vary by site.
In collaboration with the Director, Customer Engagement & Distributor Relations, the Distribution Customer Engagement Specialist is responsible for providing complete customer experience to all distribution customers in alignment with the distributors Service Level Agreements. The job holder will take ownership for and lead the complete customer experience process ensuring that the distributor has all the details and training needed to complete the resolution with the end customer. The job holder will engage in and manage key discussions around contracts, pricing and system efficiencies for all the distribution accounts. The job holder will lead key communications around order updates and shipment reports as well as internal updates around organizationally meeting the SLAs in place.
The job holder will play a key role in delivering great customer experiences by providing responsive confirmations which enables customers to plan for their key product deliveries.
Bachelor’s Degree preferred, combination of education and 5 years’ commensurate business experience required.
Joerns Healthcare is an Equal Opportunity Employer