Joerns Healthcare

  • Quality Field Auditor

    Job Location US-CA-Chatsworth
    Posted Date 2 months ago(4/18/2018 10:37 AM)
    FTR Full-Time Regular
    Job ID
    Postal Code
  • About Joerns

    Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment, negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.


    We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.


    At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation and Holidays. Please note that benefits may vary by site.

    Position Summary

    The Quality Field Auditor performs on-site compliance audits to internal processes and procedures, OSHA requirements, JCAHO and state-to-state regulatory requirements.  Will be a resource to help facilitate achievement of individual ETC objectives of quality, safety, efficiency, productivity, customer service, and regulatory compliance.

    Major Duties & Responsibilities

    • Perform internal quality audit(s) at assigned Joerns Healthcare ETC locations per documented audit schedule; ensuring compliance to applicable procedures, JCAHO, OSHA, state and other applicable regulatory entities.
    • Generate audit reports and audit corrective action plans based on any audit non-conformances identified during the audit(s).
    • Facilitates the effective and timely communication of audit results, trending, and data mining.
    • Responsible for ensuring that the audit corrective action plans are answered in a timely manner, closed out and effective, this includes but is not limited to:
      • Working with the service operations management to create new or re-write; existing procedures and work instructions as required to address the audit non-conformances;
      • Facilitating cross-company teams to address non-conformances;
      • Acts as a quality resource for all auditees.
    • Assist in the evaluation of processes, which improve productivity, effectiveness, and cost containment.
    • Collect, screen and evaluate information at ETC locations to identify and pursue opportunities, which improve all aspects of patient care and services.
    • May also be tasked with performing external quality system audits at Joerns Suppliers.
    • Performs related duties as assigned by Quality Manager.
    • Must be able to travel 60% to 70% of the time to other locations.

    Required Education

    Bachelors degree or equivalent

    Required Skills & Experience

    • 3-5 years experience in a medical device or regulated industry conducting internal and /or external audits.
    • Must be computer literate within a Windows environment.
    • Must possess good communication skills, tact and diplomacy.
    • ISO 13485 and/or ASQ certified auditor.
    • JCAHO regulations
    • OSHA regulations
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to write routine reports and correspondence. Ability to speak effectively before groups of suppliers or employees of organization.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to apply mathematical and analytical skills to quantify results.

    Preferred Skills, Experience & Education

    • Knowledge of State of California regulatory requirements a plus.

    Joerns Healthcare is an Equal Opportunity Employer


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