Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment, negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.
We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.
At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation and Holidays. Please note that benefits may vary by site.
In collaboration with the Director, Customer Engagement & Distributor Relations, the Technical Support Specialist is responsible for providing support and technical assistance for the repair and maintenance of durable medical equipment to Joerns Healthcare customers, distributors, and field service and sales personnel. The job holder will take ownership for and lead the daily delivery of instruction on the proper use of the Joerns Healthcare product line to Joerns customers and internal stakeholders.
This position will deliver remote troubleshooting and diagnostic services, assist with repair scheduling, and ensure compliance with Joerns’ complaint handling systems and procedures through daily interactions with customer staff (e.g. facility maintenance technologists, biomedical engineers, and nursing staff) to facilitate the successful use of Joerns’ products.
The job holder will play a key role in delivering great customer experiences by providing responsive support which enables customers to maximize equipment uptime as well as facilitate them meeting their clinical, safety and regulatory compliance goals.
High school diploma or GED equivalent
Joerns Healthcare is an Equal Opportuniy Employer