Joerns Healthcare

  • Director of Field Operations

    Job Location US-IL-NORTHLAKE | US-MO-St. Louis | US-IN-Indianapolis
    Posted Date 2 months ago(2/23/2018 9:53 AM)
    FTR Full-Time Regular
    Job ID
    Postal Code
  • About Joerns

    Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment, negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.


    We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.


    At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation and Holidays. Please note that benefits may vary by site.

    Position Summary

    The Director of Field Operations is responsible for leading assigned field operations region.  Identify strategies and improvement projects to achieve defined levels of profitability, safety/compliance, customer service, and personnel development goals.

    Major Duties & Responsibilities

    • Monitor financial and operational results to ensure business processes are being followed and lead corrective action where required.
    • Act in a collaborative capacity with all functions such as commercial, finance, customer service, fleet management and HR to implement our business strategies.
    • When required engage with customers to support implementations and/or development of improvement projects. 
    • Lead cross functional improvement projects that support the business objectives
    • Support location selection, evaluation and relocation of warehouse site
    • Analyze business patterns to ensure optimal location and type of resources (staffing, facilities, vehicles, etc.) to meet shifting customer demand.
    • Perform and ensure quality completion of People Management strategy and systems.
    • Understand, manage and direct the effective implementation of new equipment and technologies.
    • Ensure effective utilization of existing equipment and systems.
    • Routine travel and visits with Field Operations Managers to Equip Tech Centers
    • Perform assigned stretch assignments to develop professionally.

    Supervisory Responsibilities:

    • Lead Region to achieve local/corporate tactical/strategic goals in the areas of financials, service productivity, customer service and effective asset management.
    • Direct and manage account support activities to meet goals; assure compliance and performance standards are achieved; provide management information as necessary; and utilize all available resources in a cost effective manner.
    • Coordinates with the Field Operations Manager to select, train, develop and evaluate field personnel to ensure a high level of productivity and customer service, with minimum employee turnover.
    • Actively works direct reports to develop growth and manage performance.

    Required Skills & Experience

    • 5 years operations management experience
    • Must have excellent leadership, communication and management skills, in a fast paced high growth environment with expertise in allocation, distribution, inventory and logistics.
    • Ability to organize, lead, motivate, and care for all personnel and customer issues.
    • Must have experience managing and/or leading multisite field/logistic operations with a strong background in budgets and cost management.
    • Ability to travel and manage seamlessly from a remote site; Travel requirement 65-75%
    • Ability to manage customer expectations, lead direct reports and be flexible with both while meeting objectives. 
    • Ability to work independently, exercise sound business judgment, and elicit support, and influence cross departmentally.
    • Presents a positive image of Joerns Healthcare through adherence to account protocol and presentation of professional behavior
    • Ability to work overtime and weekends as required

    Preferred Skills, Experience & Education

    • Bachelor’s degree
    • Ten (10) years’ experience in the Distribution, Logistics, and Inventory Management
    • Proficiency in Excel, Word, PowerPoint, Outlook and Windows OS and ERP/Inventory Management systems.
    • Experience with multi-location management

    Joerns Healthcare is an Equal Opportunity Employer


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