Joerns Healthcare

Credit and A/R Specialist

1 month ago
FTR Full-Time Regular
Job ID
2430 Whitehall Park Dr. #100

About Joerns

Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment, negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.

We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.


At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation and Holidays. Please note that benefits may vary by site.


Position Summary

The Credit and Accounts Receivable Specialist is responsible for reviewing and approving credit limits for customers, and initiating contact with customers regarding their past due balances to secure payment of open account purchases by performing the following duties.

Major Duties & Responsibilities

  • Conduct complex research of system variances and accounts for discrepancies and investigate accounts receivable discrepancies
  • Collect and analyze credit data and approve credit limits within credit matrix
  • Submit credit application with backup to management for approval
  • Accept customer payments and maintain cash receipts records
  • Code payment for applying payments to customers’ accounts
  • Develop a clear and thorough understanding of managed account customers, as well as company processes, capabilities, and constraints
  • Handle collection calls and/or correspondence in a fast paced goal- oriented collections department
  • Providing customer service regarding collection issues, process customer refunds, review account adjustments and resolve client discrepancies and short payments
  • Responsible for monitoring and maintaining assigned market segment accounts
  • Initiate small balance write offs, customer reconciliations and processing credit memos and/or debit memos
  • Accountable for reducing delinquency for assigned accounts
  • Must communicate effectively with sales department regarding customer accounts on a timely basis
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process

Required Education

High school diploma or equivalent 

Required Skills & Experience

  • Technical skills in account reconciliation, credit extensions, payment plans, etc.
  • Attention to detail
  • Problem analysis and problem resolution
  • Must have excellent oral and written communication skills
  • Proficiency in MS Word, Excel, and Outlook

Preferred Skills, Experience & Education

  • 4 year degree or 4 years related experience and/or training.
  • SAP experience


Joerns Healthcare is an Equal Opportunity Employer   



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