Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment, negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.
We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.
At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation and Holidays. Please note that benefits may vary by site.
The Customer Care Leads primary responsibility is to respond to inbound calls or emails in a call center. Make outbound calls as necessary to resolve customer issues. This position requires maintaining relations with a variety of customers /clients. This position is responsible for guiding the team to meet department and business goals. The lead will be responsible to respond to escalated calls and emails. The lead will make outbound calls to resolve customer issues and work with all Joerns departments to provide a consistent and responsive point of contact of escalated issues.
The customer base is acute, post and home care medical facilities and care givers. Primarily physicians, nurses, discharge planners, case managers or procurement office. Assist field personnel primary fields service technicians or sales with resolution of customer issue.
The Primary duties of the Customer Care Lead include: Pre-audit, order entry, change order management, delivery/installation coordination, problem resolution and product assistance. It is important for the Customer Service Representative to know all product lines, policies and procedures related to; delivery, pick up, and order tracking. Initiates and sustains a professional rapport with customers, while creating a friendly positive experience.
High School diploma or GED equivalent
Joerns Healthcare is an Equal Opportunity Employer