Joerns Healthcare

Quality Assurance Associate

US-CA-Rancho Dominguez
3 months ago
FTR Full-Time Regular
Job ID
Rancho Dominguez

About Joerns

Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment; negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.


We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.


Each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability and 401k plan. Our employees also receive Paid Vacation and Holidays. Please note that benefits may vary by site.

Position Summary

The Quality Assurance Associate is responsible for ensuring all transactions for all order types are recorded timely and accurately.  Validating and order confirmation processing of orders to record revenue in the billing system.    

Major Duties & Responsibilities

  • Confirmation of all information entered in the billing system for all orders. Order types include; delivery, pick up and service calls.  Revenue is recorded upon processing and attaching correct equipment assets/items, both rental and sale.  Verifies pricing is linked to correct line items.     
  • Ensures pricing is set up in master price files as orders are processed. Ensures correct payer is attached that is responsible for payment.
  • Responsible to resolve all pending issues on completed transactions by the end of month.
  • Ensures proper WIP states are attached to follow up on documentation support such as prescriptions, medical records; verifying diagnosis and doctor has been added to the patient record.
  • Order completion processing in customer software portal for a large Hospice account. Reconcile to company billing system.   
  • Reconciling open order reports each month.
  • Maintaining various reports for order tracking and performance.
  • Back up support for Customer Service department (order intake, answering high volume of inbound calls).
  • Complete all required training applicable to assigned position
  • Additional duties as requested or required.

Required Education

High School diploma or equivalent

Required Skills & Experience

  • Detail oriented, strong analytical skills
  • Proficient in Data Entry both speed and accuracy
  • Computer proficiency in Microsoft Word, Excel, and Outlook
  • Possess excellent written communication skills
  • Ability to articulate and communicate with all levels of staff
  • Candidate must be able to handle pressure and strict deadlines while maintaining a professional demeanor at all times
  • Overtime may be required during peak times of the month which might include one weekend during the month to ensure timely completion of all transactions for month end close

Preferred Skills, Experience & Education

  • Order processing experience 1 year


Joerns Healthcare is an Equal Opportunity Employer


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